Privacy Policy

We collect information you provide directly — name, email, company, role — when you request a demo, sign up for the Service, or contact us. We also automatically collect certain technical data, including IP address, browser type, device identifiers, and usage patterns, to operate and improve the Service.

We use the information we collect to provide, maintain, and improve the Service; to communicate with you about product updates, security alerts, and support; to personalize your experience; and to enforce our agreements and protect against fraud or misuse. We never sell your personal data to third parties.

We may share your information with trusted service providers who act on our behalf (hosting, analytics, customer support) under strict confidentiality agreements. We may also disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

We implement industry-standard technical and organizational measures to protect your data — including encryption in transit and at rest, access controls, regular security audits, and employee training. No method of transmission or storage is 100% secure, but we continuously invest in safeguarding your information.

We retain your personal data for as long as your account is active or as needed to provide the Service. After termination or upon your request, we delete or anonymize your data within 90 days, subject to legal retention obligations.

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as to restrict or object to processing. To exercise these rights, email privacy@fifthseason.ai. We will respond within the timeframe required by applicable law.

We use essential cookies to operate the Service and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place — including Standard Contractual Clauses — to protect your data in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time. Material changes will be notified via email or through the Service at least 30 days before taking effect. Your continued use after the effective date constitutes acceptance of the updated policy.

For questions, concerns, or data subject requests: Fifth Season, c/o Vivaldi Group, 295 Lafayette Street, 12th Floor, New York, NY 10012. Email: privacy@fifthseason.ai.